Question 1

How long are the Ice Skating sessions?

Accepted Answer

Sessions are 45 minutes long and start on the hour. We advise arriving 15 - 20 minutes in advance to ensure you have enough time to prepare for the session. The session starts at the same time for everyone - so don’t be late!

Question 2

How much are tickets?

Accepted Answer

One price for everyone! Adults, children, and teens all pay the same, with tickets ranging from just £4.99 to a maximum of £9.99 thanks to our Super Off-Peak, Off-Peak, and Standard pricing.

Question 3

Is there an age restriction for admittance onto the ice?

Accepted Answer

Yes, for health & safety reasons there is a minimum age limit of 4 years old.

Question 4

Is there a viewing area of non-skaters?

Accepted Answer

Yes, there is a designated viewing area down the one side of the ice rink.

Question 5

Do you have skate aids?

Accepted Answer

Yes! Skate Aids are available to purchase in advanced for £4.99. We have limited availability, we strongly recommend purchasing in advanced.

Question 6

Can I bring my own skates?

Accepted Answer

You're more than welcome to bring your own skates. However, there is no reduction in ticket price if you choose to do so. Gateway Ice Rink is not responsible for your skates, shoes or other property if lost, stolen or damaged.

Question 7

How busy will it be on the ice?

Accepted Answer

During the week leading up to Christmas, we expect the ice to be very busy therefore if you're nervous and would prefer a quieter rink we advise to book during a week day before the holidays begin.

Question 8

Do you provide helmets?

Accepted Answer

We have a small selection of child and adult sized helmets available, please arrive early if you wish to claim these as they're not available to pre-book. We do not provide any other safety equipment such as knee pads or elbow pads but you're welcome to bring your own.

Question 9

What about the weather?

Accepted Answer

Our Ice Rink is fully covered and enclosed and therefore operates in all weather conditions.

In the unlikely occurrence of unseasonal and/ or extreme weather conditions we will monitor this closely and decide whether or not it is in everyone's best safety to close. If you have any concerns regarding weather and your booking then please email info@gatewayicerink.co.uk

Question 10

What should I wear?

Accepted Answer

Although covered, the ice rink area is not heated. Please keep this in mind when dressing for the event. It it highly recommended that all skaters wear suitable thick socks & gloves. Several thin layers that can be removed is best along with waterproof clothing.

Question 11

Do you provide skating lessons?

Accepted Answer

We do not provide skating lessons.

Question 12

Can I perform tricks on the ice?

Accepted Answer

Skating at high speed, skating backwards, tricks and acrobatics are not permitted. Chains of 3 people or more are not permitted, and neither is weaving or rough/boisterous play. Anyone conducting disrupting behaviour on the ice will be asked to leave and will not be issued a refund.

Question 13

Can I use my mobile phone on the ice?

Accepted Answer

The use of mobile phone is not permitted on the ice. This is for you own safety and they safety of others.

Question 14

Is it real ice?

Accepted Answer

Yes!

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