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Christmas market
  • How long are the Ice Skating sessions?
    Sessions are 45 minutes long and start on the hour. We advise arriving 15 - 20 minutes in advance to ensure you have enough time to prepare for the session. The session starts at the same time for everyone - so don’t be late!
  • How much are tickets?
    £14.95 for an Adult and £11.95 for Children (under the age of 12) which includes the £1.95 Booking Fee. I'm afraid we don't offer concession tickets.
  • Is there an age restriction for admittance onto the ice?
    Yes, for health & safety reasons there is a minimum age limit of 3 years old. However, with the introduction of our Tots on Ice Sessions, parents can take their child onto the ice at any age at their sole discretion.
  • Is there a viewing area of non-skaters?
    Yes, there is a designated viewing area down the one side of the ice rink.
  • Do you have skate aids?
    Yes! Skate Aids are only available to purchase on the day at check in for £5.00. We have limited availability, they are distributed on a first come first served basis.
  • Can I bring my own skates?
    You're more than welcome to bring your own skates. However, there is no reduction in ticket price if you choose to do so. Gateway Ice Rink is not responsible for your skates, shoes or other property if lost, stolen or damaged.
  • How busy will it be on the ice?
    During the week leading up to Christmas, we expect the ice to be very busy therefore if you're nervous and would prefer a quieter rink we advise to book during a week day before the holidays begin.
  • Do you provide helmets?
    We have a small selection of child and adult sized helmets available, please arrive early if you wish to claim these as they're not available to pre-book. We do not provide any other safety equipment such as knee pads or elbow pads but you're welcome to bring your own.
  • What about the weather?
    Our Ice Rink is fully covered and enclosed and therefore operates in all weather conditions. In the unlikely occurrence of unseasonal and/ or extreme weather conditions we will monitor this closely and decide whether or not it is in everyone's best safety to close. If you have any concerns regarding weather and your booking then please email info@gatewayicerink.co.uk
  • What should I wear?
    Although covered, the ice rink area is not heated. Please keep this in mind when dressing for the event. It it highly recommended that all skaters wear suitable thick socks & gloves. Several thin layers that can be removed is best along with waterproof clothing.
  • Do you provide skating lessons?
    We do not provide skating lessons.
  • Can I perform tricks on the ice?
    Skating at high speed, skating backwards, tricks and acrobatics are not permitted. Chains of 3 people or more are not permitted, and neither is weaving or rough/boisterous play. Anyone conducting disrupting behaviour on the ice will be asked to leave and will not be issued a refund.
  • Can I use my mobile phone on the ice?
    The use of mobile phone is not permitted on the ice. This is for you own safety and they safety of others.
  • Is it real ice?
    Yes!
  • Can I bring a school group?
    School groups are welcome. We can offer school groups of 20 or more at a discounted rate, please contact us via info@gatewayicerink.co.uk for more information.
  • Exclusive Hire/ Private Parties
    Yes, the Ice Rink is available for exclusive use, please contact us directly for price and packages info@gatewayicerink.co.uk
  • Will there be vegan, vegetarian and gluten free options?
    We have a range of food available. Pizzeria 720, Gateway Café, The Donut Stop and Sizzle Shack have a range of Gluten Free, Vegan & Vegetarian food available.
  • Do you accept cash?
    Most of our vendors accept both cash and card.
  • What food options are available?
    Kickstart the earlier Ice Skating Sessions at the Gateway Cafe with coffee and brunch. For pizza lovers, Pizzeria 720 offers mouth-watering slices. Unwind by the water at the Hideout Lakeside Bar, or satisfy your sweet cravings at the Donut Shack. For a savory bite, our Bratwurst Stand is a must-visit. Delight in our diverse and delicious offerings!
  • Is there a bar?
    Yes! HIDEOUT Lakeside Bar will be open from 12 pm till 9 pm
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